Advises and provides technical assistance for filing claims under Title 38 United States Code and 38 Code of Federal Regulations as well as Massachusetts Chapter 115 CMR 108 and county benefits, where applicable. Interviews, counsels, and assists in obtaining benefits for veterans, dependents, widows, and orphans of war or peacetime veterans, as well as retired and active duty military personnel and their dependents. Demonstrates a thorough knowledge of federal and state laws, statutes, rules, and regulations. Develops working relationships with applicable federal, state, and county departments and agencies. Performs research and investigation of the prior claim decisions made by the agency or primary responsibility and reviews the findings and conclusions for a possible appeal. Maintains a working relationship with veterans’ organizations (at the county, district, and state levels), staff, volunteers, and news media; provides information regarding department (federal and state) programs and services; performs field informational and claim visits to clients. Considerable public speaking ability to address veterans advocacy groups and the media concerning current rules, regulations, changes, and trends in the veterans’ benefit domain.
Commonwealth of Massachusetts